Smooch is the complete messaging platform for enterprise software makers. Since 2015, Smooch has enabled leading software companies like Oracle, Zendesk and Sparkcentral to power conversations between brands and customers over any messaging channel, including web and in-app messengers, social chat apps, SMS and voice assistants. Whether for simple text, rich and structured messages, or automated experiences and bot interactions, Smooch’s APIs and SDKs have everything software makers need to build modern messaging experiences into their software.
We invested in Smooch because it uniquely enables businesses to grow customer interactions and serve multiple messaging platforms, while also preserving contextual history and one single view of a customers' relationship. We also invested in the company because we knew serial entrepreneur and CEO Hamnett Hill held unique insights to the evolution of consumer experiences in an online context.