About Symend

Symend’s digital engagement platform uses behavioral science and data-driven insights to empower customers to resolve past due bills. Leveraging advanced analytics, Symend helps enterprises better engage millions of customers by providing deep insight into consumer behavior. Symend continuously optimizes these insights and empathetically nudges customers towards a desired action with personalized communications, self-serve tools and flexible repayment options.

Symend’s relationship-based approach keeps enterprises attuned to the changing needs of their customers and empowers them to take action. This increases customer satisfaction, lowers operating costs, and helps resolve past due bills before reaching collections.

Founded in 2016, Symend’s platform is purpose built to serve complex global enterprises in telecommunications, financial services, utilities and media. Symend is headquartered in Calgary and privately held, with global operations across Canada, the United States and Latin America.

Company Information

Headquarters: Calgary

Global Offices: Canada, USA, Latin America

Investment Information

Investment year: 2018

Inovia Team Members: Dennis Kavelman Charlotte Borgognoni

Symend's Journey with Inovia

Oct 2014

Shawn Abbott meets Hanif Joshaghani

Apr 2018

Inovia invests in Symend’s Seed Round

Sep 2019

Dennis Kavelman engages with Hanif as he builds his management team

Jan 2021

Inovia leads the company's Series B and Dennis joins the board

Nov 2022

Inovia leads the company's Series B extension


More to come!