Transform the science of engagement on a global scale.
Symend’s digital engagement platform uses behavioral science and data-driven insights to empower customers to resolve past due bills. Leveraging advanced analytics, Symend helps enterprises better engage millions of customers by providing deep insight into consumer behavior. Symend continuously optimizes these insights and empathetically nudges customers towards a desired action with personalized communications, self-serve tools and flexible repayment options.
Symend’s relationship-based approach keeps enterprises attuned to the changing needs of their customers and empowers them to take action. This increases customer satisfaction, lowers operating costs, and helps resolve past due bills before reaching collections.
Founded in 2016, Symend’s platform is purpose built to serve complex global enterprises in telecommunications, financial services, utilities and media. Symend is headquartered in Calgary and privately held, with global operations across Canada, the United States and Latin America.
Symend's Journey with Inovia
Shawn Abbott meets Hanif Joshaghani
Inovia invests in Symend’s Seed Round
Dennis Kavelman engages with Hanif as he builds his management team
Inovia leads the company's Series B and Dennis joins the board
Inovia leads the company's Series B extension
More to come!